More Phone Features

3-way calling

Talk with up to three other people at the same time. Easily add new parties to a call already in progress.

Call Waiting

Receive a second call while already on the phone with someone and choose to answer the new caller or send them to custom destinations such as voicemail, on-hold music, busy signal or a pre-recorded message.

Ring Groups

Configure your DID number to ring different extensions or phone numbers simultaneously when you receive an incoming call

Audio Conferencing

Create your own space and allow several people to be bridged together in the same conversation. Our audio conferencing feature provides the host with a dashboard monitor that allows organizers to monitor and control different aspects of the conference call in real time. You can either host conferences from a local or a toll-free DID

Digital Receptionist (IVR)

Manage incoming calls through your own configurable voice response system or menu. Create numeric extensions for your callers to reach the desired party. All managed through a simple web interface.


Upload your own professional audio file to be used among the different features available that make use of a recording such as IVR, Voicemail and others.

Call Forwarding

Configure your incoming calls to be redirected automatically to any phone number of your choice


Transform your account into your own portable calling card. Configure one of your numbers to present incoming callers with a PIN number prompt and grant access to dial tone to make calls using your account.


Sequences is an IVR enhancement feature that allows you to create very specific scenarios where you can make use of any combination of the following options: DTMF, Recordings and SMS.

Call Hunting

Route calls to multiple phones or members of a hunt group one after another. The call hunting process continues until an available extension answers the call or goes to voicemail.

Do not Disturb

Prevent your phone from ringing when you are unavailable and forward incoming calls to a voice mail, landline or mobile device. * Supported by Depends on user's phone. No specific option from the customer portal

Speed Dial

Configure up to 99 phonebook entries with a speed dial code to contact your most frequently dialed numbers


Configure one of your numbers to present a busy tone for incoming callers and automatically have the system place an outbound call to a chosen number to grant access to dial tone to make calls using your account


Extend your possibilities to be reached by setting up to 3 failover options : No Answer, If the phone is busy or if the device unreachable.

Unlimited SIP URI Calling

Receive or place unlimited free calls between the network and any other SIP user worldwide. Receive unlimited incoming SIP calls from any SIP-compliant phone, gateway or device.

Caller ID Filtering

Filter specific incoming calls. - Incoming Calls Failover based on their caller ID and route them differently. According to your needs among your available routing options

Music On Hold

Choose up to 11 genres of music or beep configurations to play for your callers placed on hold.


Configure a Mailbox for your numbers or extensions to store your voice messages when you are unavailable and get access to all the great voicemail management options. Access your voice messages from your customer portal or any phone device.

Calling Queues

Manage high volumes of incoming calls by placing them in queues specifically configured to optimize customer service. Customize your own voice prompts, play advertisements, soothing music, or customized messages for on-hold callers

Phone book Groups

Create unique groups that fit your needs (e.g. family, work or friends). You can then filter groups to head to a specific destination to reach you more easily

Available Numbers

Easy DID ordering process through the Customer Portal, in over 58 countries. Choose among a list of numbers (Toll Free, Fax, Vanity Toll Free, Non-Geographical) from any province, state or local calling area or select a number from our list of international virtual numbers.

Inbound Toll Free Numbers

Allow customers to call you from anywhere in the US, Canada or the world without incurring long-distance charges by porting your existing US or Canada Toll Free number or choosing one of the available 1800 numbers.


The API provides the basic functions needed to manage, purchase and cancel DID numbers, create and edit sub-accounts, consult CDR, balance and much more. You can easily integrate functionalities on your website, intranet, extranet or customer portal.

BYOD (Bring your Own Device)

Open your network to allow you to use their preferred mobile devices, such as smartphones, tablets, telephone adapters, laptops USB drives or VoIP phones

Outbound Caller ID Blocking

Block your name and phone number from being displayed on outbound calls. “Anonymous caller” or “Private number” will appear on the receiver’s screen

Unlimited Customer Support

Create tickets to receive technical support or answers to general inquiries in the blink of an eye. Use live chat feature for instant support. Chat transcripts available

Caller ID Name Prefix

Add a Customize caller ID for inbound calls in order to differentiate the origin of the call

Outbound Caller ID Blocking by Call

Block your name and phone number from being displayed on outbound calls, permanently or by call. * Supported by Depends on user's phone. No specific option from the customer portal.

Unlimited in-Network Calling

Make free unlimited phone calls between sub-account internal extensions and to any ZG US48 and Canada local or Toll Free number.

Directory Assistance

Dial any Canadian directory assistance number (411, 811, 511...) to access specific services or to locate a local or national published listing anywhere in Canada.

Outbound Caller ID Delivery per Call

Personalize your Caller ID to display any name and number on outbound calls. Ideal for displaying information you wish the recipient to see.

Vanity Toll Free Numbers

Get a customized Toll Free number for either business or personal use. Choose among a vast selection of available numbers from our Customer Portal.

Enhanced 911 Emergency Service

Allows the user to register a DID number from US or Canada to the 911 service records with his name and address to be able to call 911 emergency number through VOIP

Outbound Toll Free Calls

Call any 1800 number in the US or Canada without incurring long-distance charges.

Virtual Fax

No more using traditional fax machines. Receive faxes in PDF format on any of your Fax available DIDs or have them forwarded to your preferred email address. Files supported: PDF, TXT, JPG, GIF, PNG and TIF.

Inbound Caller ID

Identify callers by name and phone number before answering their call. This Caller ID has enhanced features and flexibility.

Referral Program

For every friend you refer, you will both receive $10 in credits! The more referrals you make, the more credits you make... all the way up to $25 per referral

Virtual PRI / SIP Trunks

Heavy inbound user? You can make significant economies of scale by managing your own channels. Depending on your needs, you can either link a few or all your DIDs to your trunk.

Feature Three

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